My GM was a bit more helpful...
"I am really sorry that you experienced this recent issue. I will definitely be adding your information to our database to help our developers out in squashing this bug. Thank you very much for taking the time to report this to us. Here's a bit of information about what we do when we receive a bug report.
First, when a Game Master receives a report of a bug we take the information that the player gives us and let our developers know what is happening. Sometimes we have tricks that can help you to work around a bug, but we can't personally fix them in a permanent way so to resolve your issue, we personally send all the information to our developers and testers so that it can be looked at!
Then, once that information is sent to them, our testers have to test the bug and try to get it to happen again. The reason that that they have to do this is because without having the issue happen, they can't find a way to fix it. With more complex issues, this step can take a long time.
Finally, our developers have to look into how the issue can be fixed. Often times fixing one things can break a few others in the process if not done carefully so though in some cases we may know about an issue happening, it isn't something that can be fixed right away and it also isn't something that a Game Master can fix for you. This tends to be the longest step out of the whole process.
Game Masters are the first step in the process of fixing these problems but the most we can do is report that you are concerned about the issue and have it looked into; which I will definitely be doing for you! However actually fixing it is something that can take a very long time due to how complex the game is. Because of that, Game Masters can't really say how long it will take for something to get fixed, but thanks for reporting it!
Regards,
Game Master Daamtas
Customer Services
Blizzard Entertainment"
TheWoWDB
